When a Missed Call Cost You £5K: Why Virtual Call Answering Isn’t Optional
James still remembers the sting. He had spent weeks pitching to a potential client who finally agreed to “call him on Monday morning.” Monday came, but James was in a client meeting, his phone was on silent, and by the time he returned the call, it was too late. The client had gone with someone else. That single missed call cost him a £5,000 contract.
It’s a story many small business owners know too well. You work tirelessly to win opportunities, but in today’s business world, customers expect instant availability. If they don’t get it, they move on. That’s why virtual call answering is no longer a luxury, it’s a necessity.
At Hillgate Virtual Office, our trained receptionists pick up calls in your company’s name, ensuring your business always sounds professional, even when you can’t get to the phone.
Imagine your client calling at 8:30 a.m. You’re commuting, and instead of voicemail, they hear: “Good morning, thank you for calling [Your Company]. How may I help you today?”
That immediate, human response keeps your customer engaged, valued, and most importantly, yours. Messages can be forwarded instantly, urgent calls patched directly to you, and non-urgent ones logged neatly for when you are free.
Think about it: How much does one missed call cost your business? For James, it was £5,000. For others, it’s credibility, repeat business, or the trust of a client who expected more.
With Hillgate’s Virtual Call Answering Service, you will never lose another opportunity to voicemail. Your business stays professional, responsive, and available, even when you can’t be.
Ready to stop losing business to missed calls? Discover Hillgate’s Call Answering Plans today.
